You will receive a full refund if we are unable to confirm your booking. There is no service charge for any cancellation of a confirmed booking outside of 48 hours (72 hours for groups of 6-7 or 7 days notice for parties of 8+). No refund for cancellations made less than 48 hours 72 hours for groups of 6-7 or 7 days notice for parties of 8+) before the luau. You are welcome to change the date or time of a booked luau free of charge if there is an opening and is outside of the change or cancel policy. A full refund will be given if any luau is cancelled by the Luau Makaiwa. You agree to age, weight, and other restrictions as noted for the luau. You understand that it is your responsibility to review the voucher and to contact Luau Makaiwa if any information is incorrect or to make any changes. By clicking submit, you agree that Luau Makaiwa may contact you via cell/phone or email for information on any changes in the luau due to cancellation due to weather or reasons unforeseen by the luau (ex: mechanical problems). A full refund will be given for any weather cancellation and you have the right to reschedule or choose a full refund. If you would like to make any changes outside the tour or activity time please call 800-763-0120.